Privacy Policy
Information Collection and Use of Information
We collect and securely store any information you submit on any of our websites, or to Diamond Lab via email, telephone, fax, in writing, or any other means. This information is collected and used for, but not limited to, verification purposes, order fulfillment, order requests, providing product information and updates.
The information we may collect includes, without limitation: name, billing address, shipping address, telephone number, date of birth, gender, occupation, marital status, anniversary, interests, contact information, education level, credit card information, and account username.
By visiting diamondlabgr.com, we may receive and store certain personally non-identifiable information. Such information, which is collected by various third-party providers and technologies, cannot be used to specifically identify you personally. Diamond Lab may store such information or such information may be included in databases owned and maintained by Diamond Lab affiliates, agents, or service providers. This information is used to provide valuable information such as the number of site visitors. No Personal Data is made available in this process.
Information may be collected by the use of “cookies.” A cookie is a piece of information that the computer that hosts our website gives to your browser when you access the website. Our use of cookies allows us to understand customer site experience and make changes to improve your interaction with the website. Our use of cookies is limited to non-identifiable information. We do not use cookies to collect and use personal information. Leaving the cookie feature on your browser will result in a better site and user experience.
Diamond Lab additionally uses aggregated visitor and customer information to conduct research on a demographic basis. This aggregated information allows us to identify market and industry trends and opportunities to improve Diamond Lab’s services.
Diamond Lab may use personal information you provide in order to identify and better serve you. Our ultimate goal is to provide a superior customer experience, and your personal information allows us to do so. We may utilize personal information as it relates to comments, suggestions, testimonials, feedback in any capacity we deem appropriate. Our use of information includes, but is not limited to:
- Facilitation of purchases and services
- Order confirmation and tracking
- Inquiries and responses
- Checking accuracy and verification of information
- Detection and prevention of fraud
- Site and service improvements, product offerings, marketing and promotional efforts, and overall customer experience
- Understanding products and services preferences
- Understanding our customer demographics, preferences, interests, and behaviors
- Contacting you (via email, postal mail, or telephone) regarding products and services that we believe may be of interest to you
Furthermore, Diamond Lab and its affiliates may use personal, non-identifiable information to improve site content, functionality, user experience, and provide service or information that we deem may be useful to you. All communications sent to you have “opt-out” features to avoid intruding on your Privacy. If at any time, you wish not to receive communications from Diamond Lab, please contact us.
Disclosure of Personal and Other Information
Diamond Lab works with trusted and secure third parties. There may be instances where we feel it is appropriate to share personal or other information with these parties.
Third-Party Service Providers, Agents & Consultants
We use trusted third-party service providers to perform certain services on our behalf, including: shipping, payment processing, data storage/management, web hosting, web analytics, fulfillment, assembly, marketing, mailing, emailing, etc. These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s) other than the purpose(s) set forth by Diamond Lab.
Promotions & Events
If you choose to participate in a special event (promotions, contests, or sweepstakes), Diamond Lab may share your personal information with those organizations implementing or participating in the special event. These third parties do not use your information for any other purpose other than to implement the event.
Compliance with Law and Fraud Protection
We may, and you authorize us to use and disclose any information, including personal information: (1) we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request; (2) in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or as otherwise required by law; (3) to other companies and organizations for credit fraud protection and risk reduction; and (4) to enforce any agreement we have with you.
Choices & Opt-Out
We respect your privacy and understand if you wish to opt-out of communications from Diamond Lab. To opt-out, you can select “unsubscribe” from our communications, contact us via telephone or email, and we will gladly honor your requests.
Security
Diamond Lab takes reasonable steps to protect the Personal Data provided via the website from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Diamond Lab maintains policies and procedures to maintain and protect customer and visitor information.
Updating Information
If you would like to update or alter personal information you have provided to Diamond Lab, simply make changes on your My Account page or by calling or emailing Diamond Lab directly.
Children’s Privacy
Diamond Lab does not knowingly collect information from individuals under the age of 16. We request that individuals under the age of 16 not submit any personal information to Diamond Lab, and we further encourage parents or guardians to ensure compliance and monitor internet usage. If you suspect user information has been submitted for an individual under the age of 16, please contact Diamond Lab, and we will process the requests to have such personal information removed.
Changes to Privacy Policy
Privacy policies are subject to change from time to time as a result of legal amendments or company policies and procedures. Please review this section periodically to identify any changes. Your use of this website means you agree to and understand Diamond Lab’s Privacy Policies.
Links
Our website may provide links to other third-party websites which are outside our control and not covered by this privacy policy. We encourage you to review the privacy policies posted on these websites.