Warranty
Lifetime Warranty Information for Diamond Lab
At Diamond Lab, we take great pride in our craftsmanship and the quality of our jewelry. We stand behind our products and offer a lifetime warranty on all of our ring products. This warranty covers manufacturing defects for the lifetime of the piece, ensuring your utmost satisfaction.
If you believe your item has a manufacturing defect, please return it to us for inspection by our expert production team. If we determine that the damage is due to a manufacturing defect, we will repair the product or, if necessary, replace it. If the item is no longer available, we may, at our discretion, replace it with a similar item or offer a refund equal to the selling price of the original item.
Please note that our lifetime warranty covers manufacturing defects only and does not cover normal wear or damage due to everyday use. For warranty information on bracelets, necklaces, and earrings, please continue reading further down this page.
Annual Care - Rings
To maintain the beauty and longevity of your ring, we recommend having it cleaned and inspected annually or following any potential trauma. Regular inspections can help prevent stone loss and extend the life of your ring. That’s why we offer a lifetime annual care package for your Diamond Lab ring. Simply send your ring back to us, and we’ll give it a thorough cleaning and polishing, as well as ensure everything is in order.
We kindly ask that you cover the shipping cost to us, and we will cover the return shipping. Any necessary repairs to your ring mounting can be performed at this time, at an additional cost.
To request aftercare services, please contact our Customer Care Team at [email protected] or +302111839062.
Conditions and Exclusions
The lifetime warranty and complimentary services are available only to the person who purchased the covered product from Diamond Lab.
Maintenance, repair, sizing, or other services performed by someone other than Diamond Lab will void your lifetime warranty.
Our warranty does not cover damage due to normal wear, product loss, loss of stones, or theft. Damage or loss resulting from a failure to obtain necessary repairs to maintain the product’s integrity is also not covered.
Examples of common jewelry issues not covered by our warranty include:
Dents, nicks, and scratches due to normal wear
Discoloration from exposure to chemicals, makeup, swimming pools, hot tubs, or bathing
Damage from hands-on activities such as weightlifting, rock climbing, gardening, or other projects requiring to work with your hands
Wear and tear on prongs and precious metals requiring restoration or repair
Loss of stones due to chipping or breaking caused by normal wear or damage
Following the care instructions provided with your order can help prevent these issues.
For warranty information on bracelets, necklaces, and earrings, please visit the respective sections on our website.
If you have any questions or concerns about your Diamond Lab jewelry or our lifetime warranty, please do not hesitate to contact our customer care team. We are here to ensure you enjoy your beautiful jewelry for years to come.
Bracelets, Necklaces, and Earrings Warranty
At Diamond Lab, we also stand behind the quality and craftsmanship of our bracelets, necklaces, and earrings. We offer a lifetime warranty on these products, covering manufacturing defects. If you believe your item has a manufacturing defect, please return it to us for inspection by our expert production team.
If we determine that the damage is due to a manufacturing defect, we will repair the product or, if necessary, replace it. If the item is no longer available, we may, at our discretion, replace it with a similar item or offer a refund equal to the selling price of the original item.
If we determine that the damage is not caused by a manufacturing defect, we will notify you immediately and inform you if repair services are available at an additional cost.
Please note that slight irregularities and variations in craftsmanship are unique and individual to each item. Natural characteristics or internal inclusions in diamonds and gemstones (visible or non-visible) are also unique and individual to each item. These characteristics are considered part of the character of the item and should not be considered defects.
Examples of common jewelry issues not covered by our warranty for bracelets, necklaces, and earrings include:
Breakage due to catching on clothing, blankets, or other objects
Dents, nicks, and scratches due to normal wear
Discoloration from exposure to chemicals, makeup, swimming pools, hot tubs, or bathing
Tangles or knots due to improper storage, causing breakage
Loss of earring backings or whole earrings
Damage from hands-on activities or contact with hard surfaces
By following the care instructions provided with your order, you can help prevent these issues and ensure the longevity of your Diamond Lab jewelry.